Developing Human Resource Competency Model for Government Sectors in Kuwait

Abstract

The objective of human resource management (HRM) operations is to help firms achieve their objectives by initiating programs and providing assistance and direction on issues affecting employees. Competencies represent the behavioral characteristics that are required to do a job well. The competency standard is the process of obtaining evidence on the degree to which employees are competent on a task following a set level of competency (knowledge, abilities, and values). The training center affiliated with Kuwait's Public Authority for Applied Education and Training (PAAET) is accountable for devising a policy based on scientific frameworks and research that satisfy the requirements of government bodies. The aim is to develop skills and train their employees by offering multiple programs with scientific subject knowledge, objectives, and training methods aligned with the local market's requirements. This paper aims to develop a Dyslexia Awareness Program that meets the needs of managers, executives, and workers within the Kuwaiti public sector context. The Kuwait government sector and its employees were studied as the system in focus, and a methodological framework was developed that originated by identifying existing frameworks and critical success factors and subsequently defining both the study boundary and scope based on an understanding of primary and contextual factors. The research approach used in this study was performed in three main steps: literature evaluation, qualitative analysis, and model construction. Based on the outcomes of the literature review, quantitative analysis, and evaluation of external and internal variables, a Dynamic Competency Model was developed as a guide to increase the skills of employees in line with the three hierarchical Levels in government institutions in Kuwait.