Grievance Management Strategies and Performance of a Manufacturing Firm in Nigeria

Abstract

This article theoretically examined the effect on organisational results of staff grievance leadership. The article observed that efficient worker grievance leadership is crucial for a harmonious workplace partnership, strengthening staff allegiance and engagement, and improving general organisational efficiency and efficiency. In contrast, absence of or bad leadership of staff grievances in organisations results in adverse organisational results such as decreased efficiency, issue of absenteeism, disobedience of instructions, indisciplinary conduct and decreased job performance. The target population of this study, which is finite (being defined), is the total number of Dangote Cement Plant in Ibese, Ogun State, Nigeria. The population comprises staff whose population is two hundred and sixty (260). The use of questionnaire was adopted to elicit information from the cross section of the selected population. The correlation coefficient value ranges from 0 – 1 and has an acceptable value of 0.88, which indicate a higher reliability of measurement instrument and a low error variance, implying that the instrument is reliable. While the analysis was done using regression analysis, the findings revealed that there is a significant influence of avoidance grievance, dominating grievance, compromise grievance, obliging grievance and integrating grievance management on organisational performance. Organizations should encourage mutual relationship among employees, as well as provide conducive working conditions/ environment for employees, like organizational learning, effective communication among employees, which will enhance their productivity and organizational performance.