An Investigation of Factors Influencing Call-Drop among Wireless Cellular Network Users in Ghana

Abstract

The aim of the study was to examine the factors influencing call-drops among wireless cellular network users in Ghana. A total of 1109 wireless cellular network users participated in the study. Exploratory and confirmatory factor analyses were used to find out the latent factors influencing the call-drops among wireless cellular network users in Ghana. The results of the exploratory and confirmatory factor analyses revealed eight-factor constructs. Among these factors, limited cell towers, cell tower overload, and general power problems were found to be the highest contributory factors. The combined three factors accounted for almost 57% of the total variance. The study's results reveal that network factors play a major role among the factors influencing call-drops in Ghana. This implies that in dealing with call-drop problems in Ghana, policymakers, regulators, and stakeholders should pay attention to the network factors of wireless cellular networks.