A Case Study of the Mediation Role of Transformational Leadership in Abating Incivility to Improve Employee Performance in the Education Sector

Abstract

This study aims to examine the relationship between dimensions of transformational leadership and improving employee performance by reducing incivility in private education schools in Zarqa city (Jordan). The central methodology employed is survey analysis. The quantitative data were collected using an electronic questionnaire system (used due to its ease of use and speed of implementation). The study collected data from 238 participants working in Zarqa private schools. The study conducted a statistical analysis of the survey results, including multiple linear regression analysis, Pearson coefficient, Cronbach's alpha test, and others, demonstrating a clear, positive impact of transformational leadership dimensions on improving employee performance. The study also indicated an inverse mediation effect by which transformational leadership improves employee performance by reducing incivility in the workplace.