Work Motivation: Intervening Variables from Multiple Role Conflicts and Job Stress to Women's Employee Performance: Case Study at Elizabeth Hospital Situbondo

Abstract

Background: The hospital is an organization engaged in health services. One of its efforts is to support service referrals from First Level Health Facilities (FKTP) such as puskesmas, clinics, or independent practice doctors. For this reason, as a referral center for health services, hospital services must always maintain the quality of their services to provide quality services and ensure patient safety in hospitals. Married female employees tend to experience fatigue both physically and psychologically due to additional roles that require a woman to be able to take care of her family after returning from office activities. The factors that influence stress are: work overload, responsibility for others, career development, lack of group cohesion, inadequate group support, organizational structure and climate, task characteristics and leadership influence

Materials and Methods: The type of research used in this research is explanatory research, namely research that explains the broad relationship of things that influence or cause and effect relationships between independent variables and dependent variables through hypothesis testing. The location used in this study is Elizabeth Hospital, which is located on Jalan WR Supratman no 2 Situbondo. The number of samples in the study has been taken using the total sampling method. The researcher uses a sampling technique where the number of samples is the same as the total population, namely 74 people. The data analysis method used in this study is PLS (Partial Least Square) using the Smart PLS application program. PLS is not based on many assumptions or conditions, such as normality and multi-collinearity tests. Therefore, this method has its own advantages, among others. For example, it can be used to overcome the problem of the relationship between complex variables, but the data sample size is small. Smart PLS 3.0 software was used for data analysis and structural equation modeling.

Results: Multiple role conflicts have an effect but not significantly on the performance of female employees at Elizabeth Situbondo Hospital. Work stress has an effect but is not significant on the decrease in the performance of female employees at Elizabeth Hospital. Motivation significantly affects the performance of female employees at Elizabeth Hospital. Multiple role conflict significantly affects performance through work motivation as an intervening variable. Work stress significantly affects performance through work motivation as an intervening variable.

Conclusion: All independent variables affect the dependent variable but are not significant. At the same time, motivation can be an intervening variable on the effect of the independent variable on the dependent variable.