Mediation Role of Organizational Commitment on the Influence of Job Satisfaction on OCB (Organizational Citizenship Behavior) Employees of PT Cipta Agung Manis

Abstract

The effect of job satisfaction on employees' Organizational Citizenship Behavior (OCB), the effect of job satisfaction on employees' organizational commitment, the effect of organizational commitment on employees' Organizational Citizenship Behavior (OCB), and mediating organizational commitment on the effect of job satisfaction on the Organizational Citizenship Behavior (OCB) of PT Cipta employees Great Sweet. This study uses a quantitative approach. The population of this study was 340 people with sampling through stratified random sampling method obtained a total sample of 180 people. Data collected through questionnaires have been tested for validity and reliability. The data analysis technique used is multiple regression and mediation calculation through path analysis and Sobel test by using SPSS software. The results of this study support all the proposed hypotheses where job satisfaction has a positive effect on Organizational Citizenship Behavior, job satisfaction has a positive effect on organizational commitment, organizational commitment has a positive effect on Organizational Citizenship Behavior and the role of organizational commitment is able to mediate the effect of job satisfaction on Organizational Citizenship Behavior. Suggestions in this study are that leaders should better approach employees of PT Cipta Agung Manis, Increased motivation in terms of giving rewards or compensation for employees is further enhanced for the achievements that have been achieved, employees see the conditions in their work by bringing up a higher sense of soprtivity.