The Impact of Soft Skill Competence, Altruism, Teamwork, and Innovative Work Behavior on Human Resource Quality in the Public Sector

Abstract

Qualified human resources are needed to support the organization's strategic objectives and improve the organization's services to the community. Innovative, creative, ethical, and never-ending learning are human resource qualities required in today's Digital Age. This work presents a quantitative research model based on an e-survey with 460 BPS employees as respondents, analyzed using the Structural Equation Model. The findings of this study show that soft-skills competency, teamwork, and innovative work behavior have a substantial impact on the quality of human resources BPS. Altruism, soft-skills proficiency, and teamwork indirectly improve quality human resources BPS through innovative work behavior. In management practices, an organization's policymaker might set policies based on a model of human resource quality that significantly impacts the organization's Vision, Mission, and Strategic Goals.