TQM Implementation and Its Effectiveness in Private Commercial Banks in Bangladesh

Abstract

Total Quality Management (TQM) has a key role to make an effective, wellbeing finance and financial market. The main objective of the study is to investigate the TQM model implementation and its effectiveness in private commercial banks in Bangladesh. The study also finds out impact of TQM on organizational development, employee management and their job satisfaction and service improvement for customer from the private commercial banks. The study is imperial in nature. Data has been collected from the secondary source with an unstructured interview process. Then a model has been developed for justifying TQM implementation in the private commercial banking sector in Bangladesh. The study finds out that the banks which have used the TQM model are sustainable and profitable rather than those who are not using it. Finally, the study recommends some key suggestions for private commercial banks to implement the TQM model.