Intellectual Capital and Sustainable Competitive Advantage of Deposit Money Banks in South-South Nigeria

Abstract

The study investigated the relationship between Intellectual Capital and Sustainable Competitive Advantage. The population for the study consists of 819Managers, particularly Branch, Operations and Customer Relationship Managers of Tier One Deposit Money Banks in South-South, Nigeria. Exploratory Factor Analysis (EFA) was used to validate the instrument, and preliminary analysis was performed to check normality, linearity and equality of variance. Using the Krejcie and Morgan's sample size determination formula, copies of questionnaire were administered to a sample size of 262managers. Data obtained from 250 retrieved and usable copies of the questionnaire were analyzed by means of the Statistical Package for Social Science (SPSS) version 20.0 and Analysis and Moments of Structures (AMOS) version 24.0. The results revealed that human, relational and structural capital have positive significant relationship with organizational responsiveness. The study recommended that standards should be created for human resources identification and measurement. This will enhance valuation of human capital, ensure a higher degree of utility to stakeholders and show a reliable comparison of human capital values.