Quality of Work-Life and Employee Commitment of Micro Finance Banks in Rivers State, Nigeria

Abstract

This study examined the relationship between Quality of Work-Life (QWL) and employee commitment of microfinance banks in Rivers state, Nigeria. Work environment and job satisfaction were considered as the dimensions of quality of work life, while employee involvement and employee loyalty were the measures of employee commitment. The cross-sectional survey was utilized in this study. A total of 291 employees from fifteen (15) selected micro-finance banks in Rivers state, Nigeria formed the population of the study. However, a sample size of 168 employees was derived. The simple random sampling technique was used because it gives equal chance to all sample items to be selected in the study. The Spearman's rank order correlation coefficient was used to test the relationship between the dimensions of quality of work life and the measure of employee commitment. The findings revealed a positive correlation between the dimensions of QWL and the measure of employee commitment. Thus, the study concluded that organizations that pay high attention towards enhancing the work environment and job satisfaction of their employees are able to drastically increase the commitment of the employees. The study recommended among others that the management of microfinance banks should ensure a conducive work environment that promotes the health and safety of the employees as such will help enhance the employee's involvement in the organization.