Assessment of Enterprises Satisfaction on E-Tax Payment Services in Thai Nguyen Province, Vietnam

Abstract

Through a survey of 210 businesses in Thai Nguyen province, research on assessing the satisfaction of businesses with electronic tax payment services at the Tax Department of Thai Nguyen province. Research results show that there are 6 factors that affect business satisfaction including: efficiency, usability, responsiveness, data safety, ease of use and system availability. In which, the usability factor has the most influence and the system availability factor has the lowest impact on the satisfaction of enterprises.