Effect of Emotional Intelligence on Workforce Performance in Banking Sector, North-Kivu Province, Democratic Republic of Congo

Abstract

Emotional intelligence is the ability to recognize and manage well one's own emotions, but also to recognize and manage the emotions of others. Emotional intelligence, which is measured by the emotional quotient by analogy with the intellectual quotient, is considered as important as technical skills. Some authors even go so far as to assert that the emotional intelligence designated by soft skills is more important than technical skills. These authors claim that employees with a high emotional quotient are characterized by a high level of performance. Although numerous studies have empirically confirmed the positive and significant effect of emotional intelligence on work performance, no study has so far been carried out in the banking sector in the Democratic Republic of the Congo. This is why this study aims to fill this scientific gap by examining to what extent the level of emotional quotient is associated with work performance.