New Public Service in Improving Quality of Public Services in Siak Regency, Riau Province, Indonesia

Abstract

This research departs from the many problems that occur in public services that are felt by the people in the village because the concept of bureaucratic pathology is still known to have so many weaknesses that occur in bureaucratic organizations both in Indonesia and in various countries. In the world. The basic purpose of this research is to develop contemporary concepts in the study of government science because the public service problems discussed in this study will be analyzed from the concept of new public service. The method that I will use to analyze this research problem is to use a qualitative approach because this method is able to touch all aspects that occur outside of what is in the research indicators. The results of this study are the slow response from the government as a service provider to the community, making some services not completed on time as expected. The conclusion of this study is from the indicators used to analyze the problems that occur in the field, there are still problems in the service aspect. The research suggestions that the author can give so that the government can further improve the quality and quality of education for the state civil servants, especially provide opportunities for all bureaucrats to continue their studies to a higher level of education.