Factors That Influences the Adoption of E-Commerce in the Ghanaian Banking Industry

Abstract

The liberalisation of the banking and telecommunication sectors in Ghana has resulted in the increase in the number of banks and internet service providers in the country. Adopting technological developments over time, banks in Ghana have gradually shifted from dependence on physical presence of clients for financial transactions to branchless and e-banking. In addition to improvements in services and products, banks also operate in an environment of e-commerce in which some business transactions are performed using telecommunication channels. Various factors have been reported to influence the adoption of e-commerce in Ghana. This study considers factors which influence e-commerce adoption in the banking industry in Ghana.