Factors Affecting the Quality of Aviation Security Services at Abeid Amani Karume International Airport

Abstract

The study investigated factors affecting the quality of aviation security services at abeid amani karume international airport. The specific objectives were: to determine the effect of good pay (GPY) on quality aviation security services (QASS), to establish the effect of employee promotion (EMP) on quality aviation security services, and to determine the effect of working conditions (WCs) on quality aviation security services. A descriptive research design was used under the quantitative approach. Data were collected using questionnaires which were analyzed by regression methods. The study concluded that good pay, employee promotion, and work conditions have positive significant effects on quality aviation security services. The regression coefficients of good pay, employee promotion, and work conditions were 0.994, 1.026, and 1.009, respectively. The study recommended that the management of Abeid Amani Karume International Airport should remunerate security officers well, have a clear employee promotion strategy and improve work conditions for the security officers.