Assessing the Quality of Services Delivered to Students at the College of Languages Education (COLANGE) of the University of Education, Winneba, Ghana

Abstract

This paper presents an assessment of students' perception of the service delivery at the College of Languages Education, University of Education, Winneba. The services delivered to students come in various forms, such as teaching and assessment, supervision, counseling, registration, library, etc. For these services to be of quality, they must be delivered promptly, as scheduled, and as requested by the students. The objective of the paper is to, among other things, examine the role of teaching and non-teaching staff in ensuring quality service delivery and also assess the determinants of quality service delivery at the College and recommend measures to enhance quality delivery. Findings from the study indicate that students' expectations were not met in terms of service delivery. It was also found that most of the attributes of service delivery to students at the College of Languages Education were lacking. Therefore, it is recommended that student services should be delivered according to scheduled timeless. It is also recommended that the tools and equipment needed to improve services to students and clients, in general, should be improved.