Management Information Systems Capabilities and Performance of Teachers Service Commission of Kenya

Abstract

The need for Teacher Service Commission (TSC) to perform better, become more efficient operationally and more responsive towards its stakeholders' needs in service delivery has seen increased automation of services through adoption of Management Information Systems (MIS) in the institution. This study sought to establish the influence of MIS capabilities on performance of the institution. The specific objectives were to establish the influence of communication capabilities, payment capabilities, human resource management capabilities and data management capabilities on performance of Teachers Service Commission of Kenya. The study was anchored on Unified Theory of Acceptance and Use of Technology, Resource Based view theory, and Theory of Planned Behavior. The study adopted a descriptive research design. The target population consisted of 1,300 staff in various departments in TSC headquarters, Nairobi. The population was grouped into population into two sub-populations, namely - the management and the support staff. The study employed stratified random sampling technique for purpose of choosing a sample size of 130. The study used primary data which was collected with the help of the questionnaire. The questionnaire had both closed and open-ended questions. A pilot test was carried out to ensure that the questions in the questionnaire were thoroughly reviewed to ensure clarity and eliminated any form of ambiguity. The data was analyzed using descriptive and inferential analysis. The study found out that communication capabilities, accounting information systems, human resource management systems, and electronic data management system influenced performance of TSC. The study concluded that communication capabilities influenced performance of TSC in terms of speedy delivery of information and efficiency. The study also concluded that accounting capabilities had a positive influence on performance of TSC. It was concluded that human resource management capabilities had positive and significant influence on performance of TSC. The study recommended that TSC should continually adopt and implement management information systems in service delivery. The top management should continually support the adoption and implementation of MIS through budget allocation and also ensure proper orientation to the staff at all levels to ensure they have proper and adequate knowledge to use MIS effectively. The study will be of benefit to the management and staff of TSC; to other public institutions in Kenya who wants to adopt ICT in delivery of services; to the government of Kenya as the policy maker; and to researchers.