Influence of Staff Ethical Training Need Assessment on Service Delivery in Mandera County Government, Kenya

Abstract

The study purpose was to ascertain influence of staff ethical training needs assessment on service delivery in Mandera County government. This investigation utilized a mixed methodology research method. Descriptive research design was adopted by the study since it guaranteed the gathering and scrutiny of data from study populace. The study targeted staff in Mandera county government. The research targeted was 2225 staff working in the county and was distributed among the departments. The study used Krejcie & Morgan sampling table which shows that when the population is 2225, sample ought to be 377. The sample was then distributed proportionately across the departments. The study regression results showed that ethical training needs assessment had an important association with Service Delivery (R=.498). Similarly, ethical training needs assessment was established to meaningfully affect Service Delivery in Mandera County Government in that it had R² = .248, which means that 24.8 percent of service delivery in Mandera County government can be explained by training need assessment. The study recommended that the county governments should conduct ethical training needs assessment for their public relations staff on service delivery. Ethical training needs assessment should identify gaps that are hindering effective service delivery among public relations staff on service delivery. Ethical training needs assessment should aim at identifying the level of knowledge, attitude towards work and skills on service delivery. Ethical training needs assessment should suggest the time that should be allocated for public relations staff training. This because the coefficients outcomes indicated that public relations training (Staff training delivery, Staff training planning and Staff training needs assessment) all had clearly on service delivery.