Influence of Performance Appraisal Feedback on Service Delivery among Public Secondary School Teachers in Londiani Sub-County, Kericho County, Kenya

Abstract

This study sought to examine the influence of Performance Appraisal Feedback on service delivery amongst public secondary school teachers in Kericho County. The study was based on the Goal Setting Theory. Descriptive research design was adopted. The study was conducted in Londiani Sub-County, Kericho County with a target population of 327 comprising of 285 secondary school teachers employed by the TSC, 41 Principals and the TSC Sub County director. The sample comprised of 71 teachers, 41 principals from all the schools and the TSC Sub County director totalling to 113 respondents. Simple random sampling was used to select the schools and the teachers while purposive sampling was used to select all the principals of the sampled schools and the TSC Sub County director. Data collection was done using questionnaires and interview schedules. The validity of the instruments was determined by seeking opinion from experts in education management. Reliability of the research instruments was measured using Cronbach alpha test of internal consistency. Quantitative data collected were coded and analysed using Statistical Package for Social Sciences (SPSS V.23.0) and presented using bar graphs and frequency tables. Qualitative data were presented as narrations guided by the objectives. From the findings, the study established that the principals and teachers receive performance appraisal feedback after they are appraised although not as frequent as it should be. The study recommends that the ministry of education should empower schools by providing computers and internet connectivity to schools to minimize or eliminate cases of teachers carrying out their appraisal in commercial cyber cafés so as to safeguard confidentiality of the teacher personal details and the process. The study suggests that further studies be conducted to establish the influence of performance appraisal on service delivery among teachers in private secondary schools as well primary schools in Kenya.