Organization Culture and Strategic Plan Implementation in Huduma Centers: A Case of Huduma Centre in Central Business District, Nairobi, Kenya

Abstract

The purpose of this study was to investigate the determinants of strategic plan implementation using a case of Huduma Center in Central Business District (CBD), Nairobi. The objective guiding the study was to explore how organization culture determines strategic plan implementation in Huduma Centers. The study employed a descriptive research design; this method was chosen because the research intends to collect detailed information about the target respondents' views and opinions concerning the topic under study. Data collection was done using a structured questionnaire. The target population comprised of 127 individuals comprising of officials and officers working at Huduma Centers in Nairobi County according. Simple random sampling was applied. This research employed both quantitative and qualitative data analysis methods of research. Data collected from the questionnaire were coded and keyed in for computation of descriptive statistics, which were then be run through The Statistical Package for Social Science (SPSS version 26). The regression analysis results established that organizational culture explained 58.3% of variation in strategic plan implementation, organizational culture (β = -0.229; p value < 0.05. The organization did not have a website that helped the employees to boost productivity levels neither did the organization promote continuous learning and development so that employees are up-to-date. There was no constant evaluation of the employees ‘productivity levels in the organization, the organization did not have a provision for the introduction of new incentives for the workers, i.e., bonuses, hardship allowances etc., the organization did not adequately promote proper communication between its employees. There was no constant evaluation of the employees ‘productivity levels in the organization, there was no provision for the introduction of new incentives for the workers, i.e., bonuses, hardship allowances etc. It was recommended that there is need for the organization to have a website that helps employees to boost productivity levels. The organization should promote continuous learning and development so that employees are up-to-date and should also organize frequent briefings to all its employees. There is need for constant evaluation of the employees ‘productivity levels in the organization. The organization did not have a provision for the introduction of new incentives for the workers, i.e., bonuses, hardship allowances etc. There is a need for evaluation of the employees ‘productivity levels in the organization. The organization should ensure there is adequate provision for the introduction of new incentives for the workers, i.e., bonuses, hardship allowances among others.