Technological Initiatives on Operational Performance of Public Universities in Kenya

Abstract

The objective of this study was to determine the effect technological initiatives on operational performance of public universities in Kenya. The study was anchored on technology acceptance theory. Cross-sectional research design was utilized. Target population was 3public universities. Random sampling technique was adopted to select public universities. Systematic sampling technique was also adopted to select respondents of the study who comprised of lectures and administrators in public universities. From a total population of 43 respondents selected from 3 public universities, a sample size of 39 respondents was determined using Israel formula. Self-developed questionnaires were used to collect data. Reliability of the research instrument was tested using Cronbach Alpha threshold of 0.7 while validity was determined using industry experts. Data was analyzed quantitatively with the help of Stata. The results revealed that there existed a positive significant relationship between technological initiatives and operational performance of public universities in Kenya. The study concluded that, for enhanced operational efficiency and effectiveness, university management should prioritize embracing technological initiatives such as equipping employees with ICT skills, activation of websites, development of new academic programs, automation of library and teaching services. The study recommended that, for enhanced operational performance of universities, management of public universities should allocate adequate financial resources in order to facilitate employee training, procurement of modern ICT tools such as computers as well as customized software for enhanced customer service delivery.