Nyambane, O. D., S. N. Jeremiah, A. Beatrice, and C. Ondoro. “Influence of Strategic Change Management Practices on Service Quality in Counties in Western Kenya”. The International Journal of Business & Management, vol. 10, no. 10, Oct. 2022, doi:10.24940/theijbm/2022/v10/i10/BM2210-028.