Bategeka, N., M. A. Iravo, G. Namusonge, and P. Mulyungi. “Influence of Public Participation Practices on the Quality of Social Service Delivery in Rwanda”. The International Journal of Business & Management, vol. 9, no. 5, May 2021, doi:10.24940/theijbm/2021/v9/i5/BM2105-068.