APRILIA, S.; FERDINAN, B. A. The Effect of E-service Quality on Loyalty through Trust and Satisfaction for Internet Banking Customers at PT Bank Central Asia, Tbk in Surabaya, Indonesia. The International Journal of Business & Management, [S. l.], v. 9, n. 5, 2021. DOI: 10.24940/theijbm/2021/v9/i5/BM2105-005. Disponível em: https://www.internationaljournalcorner.com/index.php/theijbm/article/view/162909. Acesso em: 18 may. 2024.