BIRHANU, A. L. Service Quality and Customer Satisfaction in Ethiopian Higher Education Institutions: The Case of Oromia State University, Ethiopia. The International Journal of Business & Management, [S. l.], v. 6, n. 9, 2018. Disponível em: https://www.internationaljournalcorner.com/index.php/theijbm/article/view/137384. Acesso em: 18 may. 2024.