KUMAR, N.; SINGH, G. An Empirical Analysis of Satisfaction/ Dissatisfaction and Its Attributes in Northern India Telecom Service Industry. The International Journal of Business & Management, [S. l.], v. 4, n. 3, 2016. Disponível em: https://www.internationaljournalcorner.com/index.php/theijbm/article/view/126233. Acesso em: 18 may. 2024.