Karanja, E.W. and Mwirigi, E.M. 2021. Effects of Service Quality on Customer Loyalty in the Banking Sector, Nairobi County, Kenya. The International Journal of Business & Management. 9, 11 (Nov. 2021). DOI:https://doi.org/10.24940/theijbm/2021/v9/i11/BM2111-052.