Roles of Dispute Handling Unit in Resolving Labour Disagreements in the Hotel Sector of North Region of Unguja, Tanzania

Abstract

The study focused on the roles of Dispute Handling Unit in resolving labour disagreements in the hotel sector of Zanzibar. The specific objectives were:

• To examine the harmonious labour relationship that is created by Dispute Handling Unit in resolving labour disputes in the hotel sector of Zanzibar, to examine the training on labour laws for employers and employees by Dispute Handling Unit in resolving labour disputes, and
• To examine the influence of timely dispute resolution by Dispute Handling Unit on resolving disputes in the hotel sector of Zanzibar

The descriptive research design was adopted. A sample of 152 respondents participated in the study, and data were collected using a questionnaire. The findings found a significant positive relationship among harmonious labour relationship, training of labour laws, timely dispute resolution, and dispute resolving in Zanzibar. However, the study concluded that DHU's creation of a harmonious labour relationship in the hotel sector did not lead to resolving disputes in the Zanzibar hotel sector because the low effort was made by the DHU in harmonious labour relationship in the hotel sector in Zanzibar. Also, it was found that training by DHU on labour laws helped resolve disputes in the hotel sector in Zanzibar because they were not frequently organised, and timely dispute resolution influenced dispute resolution in the hotel sector in Zanzibar. Lastly, the study concluded that there were significant positive relationships among creating a harmonious labour relationship, timely dispute resolution, DHU training, and resolving disputes in the Zanzibar hotel sector.