Public Service in a Clean Government (Good Governance)

Abstract

Public services (community) is an all forms of public sector services performed government officials in the form of goods or services, in accordance with the needs of society and the provisions of legislation. Public Service can also be interpreted as an obligation given by the constitution or laws to the government to meet the basic rights of citizens or residents on a service (public). Society as recipients of services must be seen as a subject that can determine the type, the process and the quality of service they will receive. Public participation in determining the type, process and service quality can be met with through the manufacture of a charter of citizens. Charter Citizen (Citizen Charter) is a service contract made by the delivery of services to the community / society component of the type, process, quality of service, time of service, cost of service, rights and obligations of recipients and service providers, the complaint mechanism, sanctions and dispute resolution mechanisms. On the other hand, through financing citizens charter can be arranged in such a way so as to ensure accessibility for vulnerable groups to the public service. In addition to the charter of citizens, the valve should be opened for public participation in the determination of the quality of service standards. Determination Service Standard should not only unilaterally by the organizers alone but also involves community members to decide. Service Standards will be used as a reference for the region to create a Citizens Charter. Guarantee transparency in the process of information access local services should be stipulated in the charter of citizens and minimum service standards. In addition, it is necessary also guarantee the availability of accelerating the provision of basic local services that can be accessed by the poor. And for the remote indigenous community of local services should uphold and adjust the values, norms, customs and local culture.