DONA, I.; MOHAN, U. Development of the Digital Banking Customer Retention Model (DBCRM) through the Evaluation of Service Dimensions: The Case Study of Lloyds Bank, United Kingdom. The International Journal of Business & Management, [S. l.], v. 9, n. 10, 2021. DOI: 10.24940/theijbm/2021/v9/i10/BM2110-002. Disponível em: http://www.internationaljournalcorner.com/index.php/theijbm/article/view/166862. Acesso em: 18 may. 2024.