KABUE, H. W. Complaint Management Processes and Customer Satisfaction among Clients of Commercial Banks in Kenya. The International Journal of Business & Management, [S. l.], v. 7, n. 7, 2019. DOI: 10.24940/theijbm/2019/v7/i7/BM1907-026. Disponível em: http://www.internationaljournalcorner.com/index.php/theijbm/article/view/146651. Acesso em: 19 may. 2024.