ELEREN, A. Comparison of Firm Performance before and after the Implementation of TQM. The International Journal of Business & Management, [S. l.], v. 4, n. 11, 2016. Disponível em: http://www.internationaljournalcorner.com/index.php/theijbm/article/view/127273. Acesso em: 14 may. 2024.