Impact of Performance Appraisal System on Human Resource Development: A Brief Case Study in Bharat Sanchar Nigam Limited, Patna

Abstract

In today's competitive world the success of an organisation depend upon its human resource. Human resource create competitive advantage for organisation therefore, organisational performance depends to a large extent on the performance of its employees. It is through people that goals are set and objectives realized. Hence, every employee needs to be competent, that is to have adequate knowledge, requisite skills and right attitude which must be evaluated and developed at a regular interval as a part of organisational practices. Performance appraisal is an instrument which serves both the goals firstly, it gathers systematic and reliable information about an employee's work by means of formal and standardized system and secondly, it helps in designing the suitable training and development programmes. Present study sought to review the impact of Performance Appraisal System of Bharat Sanchar Nigam Limited (BSNL) on the development of its human resource. The heterogeneous population was stratified and the simple random sampling method was used to select respondents in each stratum. Microsoft office excel was used to manage the data that was gathered from the field. It was evident that most of the respondents were not happy with the way appraisals were carried out at BSNL. majority of respondent reported that performance appraisal reports were usually needed at the time of promotion, transfer or pay increment etc., rather than designing a development programme. Thus, management should review the existing appraisal system in order to develop its human resource as well as appraisal data should also be used for designing training and development programmes, providing counselling to poor performer, and increasing productivity etc.