Organizational Performance and Employees' Participation in Decision Making

Abstract

The study sought to assess the significance of employees' influence on organizational performance and how restricted is the employee participation in decision making in the Rural Banking system in Ghana. The study highlights employees' expectations of management and their participation in decision making for high productivity and organizational harmony. We used mix methods in this study and collected data through questionnaires and interviews. We targeted eighty (80) participants with ten (10) from management. However, only seventy-two (72) respondents were voluntarily participated with six (6) from management representing 90% of the total respondents. We found that Financial Institutions employed very well qualified individuals, had long serving personnel, and stand the chance of increasing production when these calibres of workers' views are considered in decision-making process. The study noticed a direct relationship between employees voicing and productivity. Management confirmed the impact of employee's voicing on productivity, and that if employees' voicing is fairly treated, it may bring about affirmative behaviour of employees which in turn motivates employees to give up their best at work, that is increasing returns to scale. The study, however, revealed that employees' dissatisfaction affects productivity negatively, because they relax their efforts to work harder when they are denied of their right to be part of decision-making process.