Factors Affecting Organization's Performance & Productivity in Public Service: A Study That Focus on Kano Municipal Council in Nigeria

Abstract

This study is about factors affecting organization's performance & productivity in public service with focus on Kano municipal in Nigeria. The performance of employees has become important due to the increasing concern of human resources and personnel experts about the level of output obtained from employees in recent years. Furthermore, there is issue of motivation among the public service employees in Nigeria particularly in Kano. The main objective of this research is to analyze the effect of employee or staff motivation on organizational productivity. Various theories were used in order to develop a conceptual framework to test the stated relationships. For this study, the sample was selected based on a stratified random sampling. The instrument used in this research was a questionnaire and the validity of instrument used by researcher was obtained through pilot study. A revised survey was employed for the original study. Partial Least Structural Equation Modelling (PLS-SEM) using SmartPLS v 3 Ringle, Christian M., Wende, Sven, and Becker (2016) was the major statistical package used for estimating and testing all correlations, although SPSS was also utilized to analyse the demographic profiles of the respondents. The findings of the study showed that both training and reward have a significant relationship with organizational performance. Additionally, the results also show that organizational culture does not have a significant relationship with performance/productivity in Kano Municipal in Nigeria.