The Role of Organizational Citizenship Behavior in Mediating the Effect of Organizational Support on Employee Performance

Abstract

Employee performance is critical to achieving goals while maintaining competitive advantage and performance efficiency. Less work achievement can cause problems for companies. This happens at Four Seasons Resort Bali at Sayan which is caused by the lack of organizational support such as unstable nominal bonus service charge can trigger bad organizational citizenship behavior of employees and impact on its performance. This study aims to explain the effect of organizational support and organizational citizenship behavior on employee performance, and determine whether organizational citizenship behavior is a mediation variable. This research uses proportionate random sampling technique. The sample used is 139 employees of Four Seasons Resort Bali at Sayan. The data obtained were analyzed by descriptive analysis and PLS. The results found that organizational support and organizational citizenship behavior have a positive and significant effect on employee performance. Organizational support has a positive and significant effect on organizational citizenship behavior. Furthermore, organizational citizenship behavior is proven to be a partial mediation of the effect of organizational support on employee performance. The practical implication of this study, it is important for the company to pay attention to employee citizenship behavior in order to improve employee performance. Companies should create employees who have decency. Employees always try to avoid disputes between colleagues and respect the privacy of co-workers. In addition, the company needs to provide an opportunity for its employees to express an opinion that aims for the success of the organization