Effects of Strategic Plan Implementation on Organizational Performance, TSC Mombasa County

Abstract

The purpose of the study was to establish the effects of strategic plan implementation on organizational performance on Teachers Service Commission (TSC). Strategic plan has become a major area of research in growing organisations with respect to change. The objective of this research was therefore to establish the effects of strategic plan in Public Services in Kenya. The specific objectives were to analyse the effects of leadership, structures, resource, policies and procedures on organizational performance. The study was qualitative in nature whereby in depth interviews and focus group discussions were used as instruments, with senior, middle and lower level employees of the Teacher's Service Commission in Kenya. Out of 160 TSC staff members, a sample size of 48 employees were selected from the population using stratified random sampling technique. Data was collected using structured questionnaires based on Likert Scale as the item used to gather data from both the management and employees of TSC. Both descriptive and inferential statistics were used in analysing the data. A pilot study was carried out to refine the instrument. The quality and consistency of the survey was further assessed using Cronbach's alpha. The findings of the pilot study showed that all the four scales were reliable. Data analysis was performed on a computer using Statistical Package for Social Science (SPSS Version 22). Analysis was done using frequency counts, percentages, means and standard deviation and the information was presented in form of graphs, charts and tables. The findings of the study concluded that resource allocation to a great extent has an effect on strategic plan implementation as far as organisational performance is concerned. Other factors in the study that were found to contribute significantly to affect strategic plan implementation on organizational performance included: strategic leadership, policies and procedures. Organization structure was found to have insignificant effect on strategic plan implementation. It was recommended that leaders at TSC to motivate, support, communicate, innovate and promote the organization in building up shared behaviour, vision, mission, norms and values formation among the employees for strategy implementation process to succeed. It was further recommended that clearly adopted policies need to be introduced in order to measure organization's performance. The research should also be done in other organizations and the results compared so as to ascertain whether there is consistency on the effects of strategic plan implementation on organization's performance from different organizations.