Comparison of Firm Performance before and after the Implementation of TQM

Abstract

Total quality management can be considered as a tool that provides competitive advantages in terms of quality cost and services etc. it is believed that these advantages important not just to lead in the market place but also to survive in a highly competitive global market. Large companies mostly implement the TQM for the growth however small companies implement it to survive.

This study is trying to exercise the performance changes occurred by the implementation of total quality management, in a comparatively small company. Changes in the company are tracked by the model developed, that includes six dimensions. Results of the study indicate that there were serious positive developments in general, even though the degree of the improvements varies.