A Study on Stress Management among the BPO Employees in Chennai City

Abstract

Stress can be defined as a reaction to a stimulus that disturbs our mental balance. It is has its existence in everybody's life now a days. Stress refers to the strain from the conflict between our external environment and us, leading to emotional and physical pressure. Stress can't be avoidable, but one can learn how to manage it. People experiences stress in different ways and for different reasons. The reaction is based on our perception of an event or situation. Work place stress leads to adverse conditions. Job stress includes various biological reactions that may lead ultimately to compromised health.  Job stress can be defined as the unhealthy physical and emotional responses that occur when job requirements do not match the worker's capabilities, resources, and needs. In modern world, BPO task is rapidly growing day by day in Business based on their client. The number of employees in these organizations has been increased. In this situation employees must boost up their energy and role in these organizations. And they confused to perform in their role which leads to stress, strain, and nervousness to the employee. Stress Management can enable employee to improve their own response to stress and enable the organization to reduce workplace stressors. The present study is explanatory in nature. Ms- Excel was used to list and store the data. Percentage analysis method was used to analyse and interpret the results and achieves research objectives. An attempt is made in this paper is to study the causes of stress among BPO employees. The present paper also analyses the level of stress on BPO employees.