Influence of Human Resource Management Practices on Sustainable Organizational Competitiveness of Mobile Phone Service Provider Firms in Kenya

Abstract

In a rapidly changing and competitive environment, Human Resource Management practitioners are striving to deal with the emerging challenges.  The emergent non- standard and non-routine work arrangements contribute to attraction and retention of talents for sustainable organizational competitiveness. Several past studies focused on human resource capabilities, work arrangements and sustainable organizational competitiveness but did not address the issues studied in this research particularly the effect of human resource management practices on sustainable organizational competitiveness of mobile phone service providers in Kenya. The study was grounded on Resource Based View theory. Explanatory research design guided by pragmatism philosophical paradigm was adopted.  Multistage sampling design which included stratified random sampling, proportionate sampling and random sampling were used to get the actual respondents studied. Targeted population was 1279 drawn from 3 mobile phone service provider firms in Kenya. Self-administered questionnaires were used to collect data from 258 respondents determined using Taro and Yamane sample size formula. Data was analyzed using descriptive and inferential statistics. The Human Resource Management Practices positively influence sustainable organizational competitiveness. The study recommends that mobile phone service provider firms should promote interest of employees whenever undertaking human resource management so as to win their support as this has effect on their competitiveness.