The Impact of Total Quality Management Components on the Performance of Directorate of General Security in Saudi Arabia

Abstract

The aim of this research is to investigate the effect of total quality management components on performance at the directorate of general security in Reyad - Saudi Arabia. The total quality management consists of five components namely are commitment to quality, employee involvement, continuous improvement, fact-based management, and process monitoring and control. The data of this study was gathered from the employees who work at the directorate of general security in Reyad. A total of 252 useable questionnaires were used in the statistical analysis. The results showed that there is significant effect of commitment to quality, employee involvement, fact-based management and, process monitoring and control on performance. The results indicated that there are positive and significant relationships between TQM components and performance. However, the continuous improvement does not have a significant effect on performance. It can be concluded that the TQM practices are employed in public the directorate of general security in Reyad in appropriate way.