Factor of Services that Effect a Patient Attitude towards Private Multi-Specialty Hospitals in North and South India

Abstract

This paper highlights the tangible and intangible factors of services that effect a patient's attitude towards a private multi-specialty hospital in north and south India. A binary regression model was used to identify the factors of services that have a positive effect. Five variables that have positive effect on patient's attitude are professional attitude by hospital staff, doctors should examine patients thoroughly before prescribing treatment plan, complete health information to be conveyed, doctors should be readily available during emergency, and cost of hospital services are reasonable.