An Examination Of The Impact Of Leadership Style On Employee Satisfaction In British Airways


Lalita Shukla


This paper seeks to investigate the role played by leaders throughrewards in the process of motivating employees towards their work efficiency to achieve organizational goals. The study explored factors determining rewards and their impact on employee work efficiency and endeavors to influence the British Airways for a consideration of a more systematic and structured approach to acknowledge employees' efforts which would in turn flourish high performance culture.

The study also attempted to examine the relationship between rewards and employee motivation and the effects of biographical variables on work efficiency.

Descriptive statistics based on frequency tables and graphs were used in the study to provide information on demographic variables. The results are analyzed in terms of descriptive statistics followed by inferential statistics on the variables. The study revealed multiple factors affecting employee work motivation and performance which have got their own unique approach, significance and contribution towards motivation and performance that elevate and maximize organizational progress.

A quantitative methodology was used for the study and questionnaire method was used as the measuring instrument. This is because the nature of study involves the measurement of leadership influence on employee satisfaction, which is better suited for quantitative methods of data collection. The study is about the behavior of employees of British Airways, and this can be achieved most efficiently by the answers of a well-crafted questionnaire.The four independent variables of reward included: payment, promotion, recognition, benefits and the dependent variable was employee work motivation/ efficiency. The results indicate that there is a statistical significant relationship between all of the independent variables with dependent variable employee work motivation/ efficiency, all the independent variables have a positive influence on employee work motivation/efficiency and result also showed that among four independent variable promotion was most important and more influential variable. The present study revealed that management can make use of different tactics strategies and policies to motivate employees in work settings, but different tactics, strategies and policies would have a different motivational impact on diverse people.

The present study was conducted with these hypotheses:

H1: Leadership styles are directly linked with the employs' job satisfaction

H2: There is a positive relationship between the reward system and employs' job satisfaction

H3: There is not only one universal reward strategy that remains always effective.